Might As Well Jump....

Jump.

When friends and family learn about my involvement in Checking For Charity one of the first things they ask is, “how did you go about starting a nonprofit?” Jump is the answer that most naturally comes to mind. I don’t say it to be smart or short or because I think 1984 era Van Halen rules. I say jump because it encapsulates one of the most important lessons that I learned during my innovation journey.

I am part way through Seth Godin’s new book entitled “Poke The Box,” which is dedicated entirely to the importance of starting. Seth argues that while there are many traditionally recognized components to bringing a new venture to fruition the most important factor is largely ignored. That factor is the person with initiative; the person with the guts to say “go.” Below is a clip of Seth describing the concept behind Poke The Box.



I think that Seth has innate ability to simplify complex topics into digestible little knowledge nuggets that truly inspire you. What really sets Seth apart is his ability to choose topics and examples that transcend any one industry or situation. Poke The Box is no exception and based on what I have read so far I definitely recommend reading it.

So when I turn to my friends and family to say that I started my charity through my willingness to jump, I am really telling them that I could have never envisioned what Checking For Charity has ultimately become. By rallying the right people around an inspiring idea and by actually getting the ball rolling on the idea we were able to see where the 'magic of the start' could take us. Here are a few other lessons learned further validating the importance of the start.

1. Planning Is Overrated – Planning is very important, but that is not to say that it isn’t overrated. Planning to implement a new venture or project is great to work through your thoughts and to thoroughly explore the challenges you may face. The problem with planning is that you are focusing on a snapshot in time while life is a moving target. By the time you have thought of “everything” the reality in which you are operating has already changed. Planning also has a way of becoming the focus. Instead of focusing on the objective people often become consumed with putting together a perfect plan to reach the objective. If planning is not getting you a step closer to your goal it is putting you a step back. You cannot plan for everything and all the planning in the world doesn’t guarantee that you will carry that plan out; execution is the real challenge.

2. Improvement Is Iterative By Nature - Rarely do we as humans get anything 100% right on the first try. So the majority of how we improve is done by implementing and correcting over time. If it is guaranteed that you aren’t going to be perfect from the start then you know that you will inevitably be course correcting. By delaying your start you are delaying the value adding component of the process. George S. Patton put it perfectly when he said,"A good plan, violently executed now, is better than a perfect plan next week." By beginning the process now you enable yourself to keep pace with reality versus having your plan become more and more outdated prior to implementation. As things change you will be able to moderately update your strategy and business model versus completely recreating the wheel prior to implementation.

3. There Is No Substitute For Experience – I had read numerous books on innovation and entrepreneurship before I started my charity journey. I had been involved in the great game of hockey for more than 15 years before I started my charity journey. My education throughout college was focused on fundamental management principles and character based leadership. All of these things undoubtedly prepared me to navigate the startup process. However, in hindsight the most impactful single action that I did throughout the entire process was to jump. I didn’t know what I didn’t know about starting a nonprofit until I started. Looking back I don’t even think it was possible to for me to learn the majority of those lessons in advance. The same holds true for any endeavor. Preparation is great and should never be discounted but experience is our primary educator. What jumping did for our organization was force us to confront and conquer our challenges now versus deferring the confrontation of our problems until we had the 'perfect plan.'

I am not saying to go out with guns blazing with complete disregard for the world around you. I am not naive enough to think that every venture you undertake will be successful. My point, much like the premise of the Seth’s book, is merely that improving your ability to “jump” is one of the most important and rewarding skills you can develop as a leader and a teammate.

Converging vs. Diverging From The Norm

How do you differentiate between a high performing organization and everyone else? There are countless answers that likely differentiate the two. However, as I was sitting in a two hour training seminar for contracting personnel at work today and I couldn't help but notice one extremely important differentiator.

When people hear the term government acquisition, high performing organization is not necessarily the first thing that comes to mind. That is not to say that there aren't extremely capable people and teams within the career field because I have definitely worked with both. However, the combination of bureaucracy, regulation, and a risk averse culture of the government procurement career field doesn’t propel it into the ranks of what many consider a high performing organization.

As I sat through the training session I could not help but notice the same phrases directed at the audience. "If you don't do this....then the auditors will slam you," or "You better do this.....or the Inspector General may write you up," and "You should be doing this.......because it is a direct reflection of you and your superior's work." It was relentless and I couldn't help but feeling like I was being pushed around a bit. Threatened almost. The kind of warnings one receives throughout childhood. Unfortunately these kinds of messages are the norm in the government arena. In the government contracting environment individuals are pushed to converge with what is ordinary. In that environment ordinary is good. Ordinary means staying well within bounds. Ordinary means being reactive to any feedback that is filtered down. Ordinary is the safe play. Ordinary (hopefully) keeps your organization out of the headlines.

In my experience, high performing organizations force you diverge from the ordinary. A high performing organization says "You better create or do something new and unique....or something bad will happen to you." There is a distinct incentive to not only break free of the status quo but to change it for the better. Instead of coloring well within the lines you go outside them and establish new boundaries that you would not have known were possible had you not put yourself out there. When an organization forces you to diverge from the ordinary you in essence become extraordinary, and being extraordinary is the epitome of what a high performing organization is all about.

Full Circle - Lessons From One Sandbox To Another

Life is a funny thing. As you get a bit older and get some experience under your belt your perspective on things definitely changes. The older I get the more I believe that the majority of what has made me successful in dynamic team environments was learned at a very young age. This concept hit me pretty hard while I was deployed to Iraq.

Over the course of my time in Iraq I was in charge of a team of military, civilian, and contractor personnel. I have been in charge of different people, teams, and groups before but for some reason when I was deployed I was much more apprehensive about my capabilities as a manager and leader. Maybe it is because the military mission was smacking me square in the face. Stateside you do not necessarily always see the negative impact of your mistakes. On a deployment the stakes are high. My contracting team's failures directly impacted the war fighters and support troops in theater carrying out the mission. That reality was definitely something I took seriously. As my nerves and doubts got the better of me I was constantly trying to remember lessons learned from college business classes, from the numerous management and leadership books I have read over the years, and from the blogs I frequent. Due to the nature of my no notice deployment and the operational tempo in Iraq I was thrust right in without the convenience of being able to revisit and review leadership and management principles; I was forced to go with my gut and what I have internalized over the years.

Now that I have been back in the good US of A for a few weeks and have had time to reflect on the extremely positive management and leadership experiences I had in Iraq, I look back and my nervousness and insecurities and I almost laugh. I am amazed at how much of what made me successful as a leader over there weren't complex theories and cutting edge management formulas but lessons that I learned as a kid playing on the playground or in the sandbox. Here are a few lessons learned in the school sandbox that helped me immensely in the deployed sandbox:

Learn to Share: I tried to redirect all compliments and make sure that the credit went to my team. Careerists often struggle with this one. We all want to advance and be recognized but avoiding taking credit for the team's successes is crucial to continued team success. Your team will recognize your gratitude for their efforts and your superiors will, over time, see that you are a component of the team success as well even though you humbly redirect credit.

Quit Now Be A Quitter For Life: I distinctly remember my parents drilling this lesson into my head at a very young age and I am grateful they did. I think this simple but impactful lesson has been transformed into many clichéd life lessons. When the going gets tough the tough get going. Work hard and the rest will take care of itself. Quitters never win. The list goes on. Regardless of how its worded, the spirit of the lesson helped me immensely overseas. There were times where I just didn't think that I could do all the work that needed to be done. There were times that I didn't think that I had the stamina to make it through the remaining months. I was uncomfortable, tired, overworked, and most of all I missed my family and friends back home. Whenever I felt overwhelmed like that I just put my head down and worked through it. What other choice did I have? Not much to be honest but I think life is the same way. When you get dealt a bad hand you just have to keep working through it, because you can't quit life either.

TEAM = Together Everyone Achieves More: I still remember playing two hand touch in elementary school with my buddies. I can remember the exhilarating feeling I got when we put together a team that kept winning. That was my first taste of synergy in action. All throughout my hockey career and now into my Air Force career I have loved the feeling of being on close knit high performing teams. Those types of teams are not easy to come by but the feeling you get being a part of one of those teams is amazing. In Iraq being part of a team is a necessity. Deployments are not easy so you have to lean on people more than you are used to. But that vulnerability and shared experience creates strong bonds which was refreshing and reminded me of my old hockey playing days.

Cheaters Never Win: People always talk about integrity in the military. I often hear it described as doing the right thing even when no one is looking. That definition, although quite tangible and good to live by, does the spirit of integrity a bit of injustice. Having integrity in what you do and what you say makes you a precious commodity. Normally I am fairly non confrontational. Out there working with the Army things were a bit different than what I was used to working in an office setting in Boston. If you don't speak up and know what you are talking about in Iraq you will get stream rolled by higher ranking hard charging Army dudes! The stakes are high, the tempo is fast paced, and people are stressed out. It is definitely not the place to be timid. So saying what you mean and living by your principles and virtues is more important than ever. Over time I saw that the leaders above me recognized that I had an opinion. Generally that opinion was thought out, reflected my true feelings, and it was founded on a genuine concern for our task at hand and a desire to improve. Having that integrity to stand behind what I said and did made me a constant source of consultation for the senior leaders in our organization. It was a good feeling. It was refreshing to know that you don't have to be a "yes man" or a "brown-noser" to be recognized as valuable to the team. If you work hard and do in your heart what you know is right then you will be recognized for your contributions to the team.

I am sure I could think of a few more but these are the big lessons that come to mind. I would love to hear comments on other childhood lessons that have served people well in their lives. Thanks for reading and it is great to be back!